Information and Referral Specialist

The Information and Referral Specialist provides initial contact to callers and visitors for information, resources, advocacy and assistance. The Information and Referral Specialist provides screening and referral for all MVES programs by establishing initial need, age and income eligibility.

Responsibilities:

Essential functions of the position are below. Additional duties may be assigned as required.

• Provide information on community resources and assistance programs, via telephone, mail, online web service, e-mail and in person to elders, their families, caregivers, MVES staff, and the community-at-large.
• Conduct preliminary eligibility screening and needs assessment and make referrals to the appropriate programs.
• Provide advice and guidance to callers and/or visitors on elder and disability related questions and issues.
• Initiate follow-up with individuals and referral agencies when necessary to ensure that the appropriate information and assistance is provided.
• Verify current resource information and update computerized resource databases (both internal and statewide website).
• Research information to improve access to new resources available for consumer over 60 and to persons under 60 with a disability.
• Participate in community education and outreach.
• Maintain accurate client information in client services database (SAMS) in accordance with Executive Office of Elder Affairs (EOEA) and Mystic Valley Elder Services standards.
• Participate in the orientation and training process for new staff.
• Complete 40 hours of training annually (support provided by supervisor).
• Participate in regular supervision meetings.
• Participate in collaborative team model.
• Attend Agency, Client Services Department, and team meetings as required.

Qualifications:

• A Bachelor's degree in social work or a related field.
• Minimum of one year of experience working with older people.
• Exceptional client assessment and customer service skills.
• Knowledge of community resources.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Computer skills: Proficient with MS Office and entering narrative and other data into a database. Ability to use the Internet to conduct information searches.

Preferred Qualifications:

• Social Work license.

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Current Openings for Information and Referral Specialist Jobs at Mystic Valley Elder Services

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